HUD stats not resetting for new player at table

Questions and discussion about PokerTracker 4 for Windows

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HUD stats not resetting for new player at table

Postby mikemcq1 » Thu Oct 31, 2024 12:51 pm

During a session, the HUD accumulated stats on a player (Player 10) over ~50 hands. That player left the table and the seat was empty for ~5 hands. A new player was seated and the HUD started fresh and stats were accurate.

HOWEVER, while using the replayer on PT4, the new player inherited the previous players stats and continued until the end of the session.

Ignition, Cash, 9max table.
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Re: HUD stats not resetting for new player at table

Postby Flag_Hippo » Fri Nov 01, 2024 7:03 am

This isn't something I can reproduce. So we can follow up with you please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue by replaying the relevant hand and take a screenshot. When that's done create a support bundle via the 'File -> Create Support Bundle' menu option in PokerTracker 4 and then attach the following files to a Support Ticket:

1. Your support bundle.
2. The screenshot of the replayer data.
3. The relevant hand history sample from the session.

Tutorial: Reporting A Problem
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Re: HUD stats not resetting for new player at table

Postby mikemcq1 » Sun Nov 24, 2024 6:15 pm

I've submitted a ticket for this issue.
Ticket #1105434
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