No player stats on U.B.

[lonewolf]

I finally got U.B./Cereus set up and working. Then there was just an update and now I have no player stats.
It is seeing the hands and importing them and I have changed nothing since it was working.
I am using PTv2 and PAH.
I think I have all the pcurrent patches
Version 1.19.10 PAH
And PT versions 2.17.03b.
Is any one else having trouble since the last upgrade

[Hammeru]

I am using the same versions and hud will display stats for cash games but not for mtt tournaments. I could send a log file but I suspect it is something simple in the settings that I need to set since the last U.B software update. Wondering if there are any solutions to this?

[WhiteRider]

This is a known issue with tournament tables after the Cereus update.
Please enable logging, reproduce the problem on a single table and play 30+ hands, and send the PAHud.log file via the Support system so that we can review your configurations and troubleshoot the issue.
Tutorial: How to Create a Log File

[lonewolf]

I am having this trouble on a single table cash game.

[WhiteRider]

I am having this trouble on a single table cash game.

Please submit your log file as requested above - it should be working on cash tables and this will allow us to see your problem.

[timoe]

I don't get any player stats on UltimateBet, too.
Could the problem be that I have to import my U.B. hands in PT2 as Absolute Poker hands? Do you have any solution?

[WhiteRider]

Yes, you need to import into PT2 as Absolute - there is a sticky topic about this in the PT2 forums.

[timoe]

Oh I guess I didn't express myself clearly and you misunderstood me, sorry. I do import them in PT2 as Absolute and it works, but I still don't get any stats in PAHud.

I only thought that this might be the reason why it doesn't work, but if everyone imports them as Absolute and it works for them, this shouldn't be the case.



EDIT: okay, new PA version, now it works... sometimes it's too easy

[lonewolf]

Ok here is the log file

2009/03/13 22:19:14.812: [System] PokerAce Hud v1.19.10 beta
2009/03/13 22:19:14.812: [System] Application directory: C:/Program Files/PokerAce Hud
2009/03/13 22:19:14.812: [System] Configuration: ;; ==============================================\n;;\n;; WARNING:\n;;\n;; Editing this file could potentially cause\n;; PA Hud to operate incorrectly. Be sure\n;; that you know what you're doing before\n;; making any changes.\n;;\n;; ==============================================\n;;\n;; Copyright (c) 2005-2007 PokerAce Software\n;;\n;; ==============================================\n\n\n\n[General]\n\nMinimumHands =5\nHandsFromThisLimit =Y\nLogging =Y\nMinimizeToTray =Y\nSpecialID=4118\nCheckForUpdates=Y\nCheckForUpdatesLastCheck=2454904\nWindowMainPos=263,284\nWindowMainSize=640,253\nRegistrationCodeLastAct=2454904\nShowTblAvg_Table_VPIP=Y\nShowTblAvg_Table_PFR=Y\nShowTblAvg_Table_Pot Size=Y\nRegistrationCode=** reg code removed **\nUsePopupStats=N\n\n\n\n[HandRefresh]\n\nRange_1_HandsPlayed =0,100\nRange_1_RefreshEvery =5\nRange_2_HandsPlayed =100,200\nRange_2_RefreshEvery =10\nRange_3_HandsPlayed =200,100000\nRange_3_RefreshEvery =20\n\n\n\n[PartySkin]\n\n\n\n\n[Databases]\nDatabase1=My First Poker Tracker Database\n[Filters]\nPlayerRange_1=2,10\n[LayoutManager]\nLastUsedSite=6\nLastUsedTable=0\n[PokerStars]\nDirectory1=E:\pokerstars HH\nUseMem=Y\nPrefSeat9Max=5\nPrefSeat10Max=5\n[UltimateBet]\nPrefetchCount=2\n[Absolute]\nDirectory1=C:\Program Files\UltimateBet\InstantReplay\n
2009/03/13 22:19:14.812: [System] Getting String: 6A47000010B4C171
2009/03/13 22:19:14.875: [System] Activation: 2454904 - 2454904
2009/03/13 22:19:14.875: [System] Loading information
2009/03/13 22:19:15.156: [System] Registered: true
2009/03/13 22:19:15.359: [Database] Thread starting.
2009/03/13 22:19:15.359: [Database] Resetting
2009/03/13 22:19:15.359: [HandHistoryWatcher] Resetting
2009/03/13 22:19:15.359: [HandHistoryWatcher] Reset complete
2009/03/13 22:19:15.359: [PlayerWatcher] Resetting
2009/03/13 22:19:15.359: [Database] Resetting database connections
2009/03/13 22:19:15.359: [Database] Initializing database connections
2009/03/13 22:19:15.359: [PlayerWatcher] Hand Refresh Range iteration 1 Range: 0,100; Refresh: 5
2009/03/13 22:19:15.359: [PlayerWatcher] Hand Refresh Range iteration 2 Range: 100,200; Refresh: 10
2009/03/13 22:19:15.359: [PlayerWatcher] Hand Refresh Range iteration 3 Range: 200,100000; Refresh: 20
2009/03/13 22:19:15.359: [Database] Database Found: PTRACK
2009/03/13 22:19:15.359: [Database] Desc: My First Poker Tracker Database
2009/03/13 22:19:15.359: [Database] File: C:\Program Files\Poker Tracker V2\ptrack.mdb
2009/03/13 22:19:15.359: [Database] Connecting to database: PTRACK (My First Poker Tracker Database)
2009/03/13 22:19:15.359: [Database] Connection command: DSN=PTRACK;
2009/03/13 22:19:15.359: [PlayerWatcher] Reset complete.
2009/03/13 22:19:15.359: [TableWatcher] Resetting.
2009/03/13 22:19:15.359: [TableWatcher] Reset complete.
2009/03/13 22:19:15.359: [Database] Databases successfully initialized.
2009/03/13 22:19:15.359: [Database] Loading player list from all databases
2009/03/13 22:19:15.359: [Database] Players loaded
2009/03/13 22:19:15.390: [HandHistoryAbsolute] HHF Loading: C:\Program Files\UltimateBet\InstantReplay\1311743810.dat
2009/03/13 22:19:15.859: [Database] Reset complete.
2009/03/13 22:19:23.671: [System] Terminating Database thread.
2009/03/13 22:19:23.671: [System] Terminating GameThread thread.
2009/03/13 22:19:23.671: [System] Joining to Database thread.
2009/03/13 22:19:23.671: [System] Joining to GameThread thread.
2009/03/13 22:19:23.671: [System] All threads stopped.

[WhiteRider]

You appear to have only let that run for about 8 seconds.
Please leave it running while you play a session and then attach the log file to a ticket on our Support system before you restart PAH. Please send it via a ticket rather than posting here so that we can see the whole file and go into more detail.