error importing euro tables

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error importing euro tables

Postby canavarr » Wed Jul 15, 2009 2:46 am

I was converting my PT2 Eurolinx database to PT3, but got error messages for hands in euro tables. Here is a sample line from the log out of 92,484 errors:
2009/07/14 22:10:14.718: [00018284][ImportManual] Message: Unable to import hand. Reason: Invalid limit (€1 NL) for hand #2716527925

Is there a fix for this already?
canavarr
 
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Re: error importing euro tables

Postby WhiteRider » Wed Jul 15, 2009 4:41 am

Are you using Build 5 of PT3?
Is it a postgres database you're converting, or have you exported the hands from an access database?
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Re: error importing euro tables

Postby canavarr » Wed Jul 15, 2009 8:00 pm

WhiteRider wrote:Are you using Build 5 of PT3?
Is it a postgres database you're converting, or have you exported the hands from an access database?


I'm using Build 5 of PT3.
I'm converting from a postgres database (to a postgres database obviously).
canavarr
 
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Re: error importing euro tables

Postby WhiteRider » Thu Jul 16, 2009 3:54 am

Please enable logging, reproduce the problem and attach the log file to a support ticket.
If you do a backup of the PT2 database (using the Utilities > Postgres menu in PT2) how big is the backup file? (Please add that info to your ticket).
Tutorial: Submitting a Bug Report
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Re: error importing euro tables

Postby canavarr » Thu Jul 16, 2009 4:25 am

WhiteRider wrote:Please enable logging, reproduce the problem and attach the log file to a support ticket.
If you do a backup of the PT2 database (using the Utilities > Postgres menu in PT2) how big is the backup file? (Please add that info to your ticket).
Tutorial: Submitting a Bug Report


I think logging was already enabled the first time I tried the convert as I can see all the error messages in the text box of import hands window also in the log file PokerTracker.log. Do I still need to repeat it? (Edit: apparently the log file was overwritten so I guess I have to repeat it.)

The pt2 .backup file of the database is 80MB. how is this relevant?
canavarr
 
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Re: error importing euro tables

Postby WhiteRider » Thu Jul 16, 2009 7:42 am

Yes, once you're started PT3 again the log file will be overwritten.
The development team may need your PT2 database in order to reproduce the problem - how big it is affects how you would get it to us.
Don't worry about that for now, just create your ticket and we'll deal with the issue that way.
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