HUD problems at 888.com

[betzebub]

Hello,

I am using PT3 (v3.00 built 5.2) and i have the following problem with the HUD at Pacific Poker (888.com). If i, or some opponents, go to a showdown (no all in situation) the HUD
does not show the loosing and mucked hands from the opponents. I Wonder because i have checked the field in the HUD profile that i will see the mucked hole cards for 4 seconds and the translucency is nearly solid (approx. 25%). At other poker skins the HUD is working fine with the above alignment.

Can you help me please?

best regards

[kraada]

I believe that's because 888 doesn't display the mucked hand information in the hand history that they write to your computer. Since the data isn't written there, PT3 cannot display it. Could you take a moment and check one such hand just to make sure I'm correct? Otherwise, it should be working. (I don't have any recent 888 hands handy or I'd check myself.)

[betzebub]

The folder with the hand history is empty. I think Pacific doesn´t write it to my computer.

[kraada]

Please take a look at the Pacific Configuration Guide then, which will show you how to set it up so that it does.

[betzebub]

I found the hand history and look for a hand with a showdown without an all in situation. You can see the hole cards but PT3 doesn´t show it.
Example:
#Game No : 96884000
***** Cassava Hand History for Game 96884000 *****
$0.10/$0.20 Blinds No Limit Holdem - *** 26 09 2009 19:13:01
Table Poznan (Real Money)
Seat 8 is the button
Total number of players : 9
Seat 1: MRaimann ( $10.09 )
Seat 2: horsty231 ( $25.34 )
Seat 3: Iam2XS ( $3.82 )
Seat 5: gherasim111 ( $6 )
Seat 6: Lolersnapers ( $4 )
Seat 7: PiG255 ( $18.33 )
Seat 8: jaqksjumpin ( $11.38 )
Seat 9: nagirrabs ( $20.36 )
Seat 10: jackiehunter ( $4 )
nagirrabs posts small blind [$0.10]
jackiehunter posts big blind [$0.20]
gherasim111 folds
** Dealing down cards **
MRaimann folds
horsty231 calls [$0.20]
Iam2XS folds
Lolersnapers folds
PiG255 calls [$0.20]
jaqksjumpin folds
nagirrabs calls [$0.10]
jackiehunter checks
** Dealing flop ** [ Jc, 7c, Ad ]
nagirrabs checks
jackiehunter checks
horsty231 checks
PiG255 checks
** Dealing turn ** [ As ]
nagirrabs checks
jackiehunter checks
horsty231 bets [$0.20]
PiG255 calls [$0.20]
nagirrabs folds
jackiehunter folds
** Dealing river ** [ 3d ]
horsty231 checks
PiG255 checks
** Summary **
horsty231 shows [ 4h, 4c ]
PiG255 shows [ 7h, 9d ]
PiG255 collected [ $1.14 ]

[WhiteRider]

You mean that you didn't see the mucked cards at the table?
Do you see the hole cards in the main PT3 reports for horsty231 and PiG255?
I can see their hole cards imported, but without seeing the hand in action I can't tell whether it appeared in the HUD.

Please enable logging and next time you see a hand where this situation comes up send us your log files along with the hand history file, and note the hand number.
Tutorial: Submitting a Bug Report

[tarix]

I just checked this with Beta 29. Pacific does not write mucked hands to the hand history so these will not be shown. Players who show their hands are written however and these are properly shown.

[jxsergio]

I just checked this with Beta 29. Pacific does not write mucked hands to the hand history so these will not be shown. Players who show their hands are written however and these are properly shown.

I've started to play at Pacific a couple of days ago and it seems now it writes mucked hands to the hand history:

...
** Dealing river ** [ 4h ]
gingermatt77 bets [$0.04]
Lipstick90 calls [$0.04]
mahalexi folds
jaxjock calls [$0.04]
nicad12 calls [$0.04]
helmi17 folds
** Summary **
gingermatt77 shows [ 7s, 7d ]
Lipstick90 mucks [ 6d, 4c ]
jaxjock mucks [ 2c, Jc ]
nicad12 mucks [ 9c, Ah ]
gingermatt77 collected [ $0.27 ]

PT (3.0 build 5.2 / trial) doesn't see this information.

[kraada]

Could you please attach a hand with mucked cards to a support ticket? Then we'll make sure that this data gets imported properly in a future release.