Urgent PT3 Problem, will pay for fix ASAP!

[CompleteDonk]

xpost from 2+2

$20 to fix it ASAP

I'm trying to add aliases right now. I've added my FTP name, and when I try to add my PokerStars name I get an error message.

It says: You cannot alias a screen name that has played tournaments against the player.

Obviously this is impossible. I'm adding a PokerStars name and a Full Tilt name. It is not possible for them to have played against each other in a tournament.

I would gladly just delete all tournament HHs from my database but I have no clue how to do that. I would imagine that would fix the problem.

EDIT: I have the newest version of PT3 for Mac (Snow Leopard)

I have TeamViewer, AIM, and Skype. I'd really like to get this figured out in the next couple hours, as I would like to play. Thanks.

[kraada]

I'm afraid I'm not going to be working too much longer tonight - do you have an open support ticket for this issue?

[CompleteDonk]

104618 is the item number. Not sure if that helps. I just sent the exact same thing I posted here to support.

[kraada]

It does, I can see the ticket there. I can see you don't have a log file attached though, to save some time in responses, could you restart PT3 using the Logging Enabled link on your Start menu, reproduce the problem and attach the C:\Program Files\PokerTracker 3\PokerTracker.log file to the ticket? (For more on locating and attaching that file, see this tutorial.)

[CompleteDonk]

I'm on Mac, is there a tutorial for that?

[CompleteDonk]

Nevermind, found it. I attached the log file to my support ticket.

[kraada]

Thanks, that will make things go a lot more smoothly.