iPoker SNG imports going wrong since iPoker upgrade

[AMRN]

iPoker pushed a new client out this afternoon, and since then I'm finding that my STT 6max SNGs are all importing with 1 rebuy and 1 add on per tourney.....

[WhiteRider]

That is because the addon and/or rebuy are reported in the hand history files (for the first hand in all the cases I've seen) - I've seen this reported a few times over the last week or so (since they started rolling out the update, I guess).
I would suggest that you contact iPoker about this and hopefully if they get enough complaints they will fix the problem.

[AMRN]

OK just did that, and got a reply back saying that iPoker does not support any third party tracking apps, and that I should visit the supplier of the app and seek help there.....

[AMRN]

oh god it's even worse than that - hardly any of my SNGs are coming back with the right tourney type. I play a mix of 6max STTs and 6max 18 man SNGs. PT3 is now capturing them as a whole variety of tournament types

[AMRN]

Karl Mahrenholz is escalating to iPoker for the Rebuy/Addon issue.

Not sure what to do with the fluctuating incorrect Tourney Type though....

[WhiteRider]

Unfortunately quite often poker site support will automatically give the "we can't support 3rd party software" response whenever they see other software mentioned, even when the error is in the hand histories written by their software. Personally I tend not to mention PokerTracker in cases like this. It sounds like you've made them understand this time, though. If you hear back from them please let us know.

The problem with tournament types could be affected by the same issue but if you compress and attach a few example HH files to a Support ticket and tell us what the types are then we'll investigate and see if the rules need to be improved.

[JimmSlimm]

I also have problems since the very recent iPoker update.

about 10% of the no limit heads up SNG's with buyin of $5 shows up in PT3 as $15 buyin. The rake is correct though

[kraada]

Then please attach the hands from the affected tournaments as per WhiteRider's request - the more data we can get on these issues the easier they will be to solve.

[JimmSlimm]

ok, I just made a support ticket about it

[kraada]

Thanks, we appreciate it.