Error: Access violation

[Stev]

After installing the software this gimme an error when it's executed

Error: Access violation at 0x00260E0E (tried to write to 0x00000000), program terminated.

[APerfect10]

Try disabling any anti-virus software that you may have installed. Some third party software is conflicting with PokerAce Hud...

Best regards,

Derek

[Stev]

There's not any antivirus software installed.
This computer have only installed the system.

BTW, Why an antivirus should cause such problem ?

[APerfect10]

Go Start->Run, 'msconfig' OK to open your System Configuration window. Under the 'Boot' tab, select 'Safe boot' and 'Network'. Apply->OK and boot into safe mode.

In safe mode, start PokreAce Hud and see if it starts up without the error message. If it starts then this confirms that some third party software is interfering with PAH. It the same problem occurs then it's another issue.

Boot back into normal mode by repeating the above steps but this time unchecking 'Safe boot'.

Best regards,

Derek

[Stev]

I'll try it but there's NOT any 3rd party software installed (default system configuration recently installed, it's not possible as I said before).
The problem come from the system permission, I don't know why the software request to be installed under Administration rights (?), anyway I tried to run it as Administrator and it's the same.

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Problem signature:
Problem Event Name: APPCRASH
Application Name: PAHud.exe
Application Version: 0.0.0.0
Application Timestamp: 46b75e39
Fault Module Name: StackHash_99b1
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 00260e0e
OS Version: 6.0.6001.2.1.0.272.7
Locale ID: 1033
Additional Information 1: 99b1
Additional Information 2: a9484d7be7a70c98450ffaf75cf875bd
Additional Information 3: 106a
Additional Information 4: d1fb72a20b79e0b09d898af7a962e6e6

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[Stev]

Safe mode, http://img518.imageshack.us/img518/3070/safemodevi5.jpg

[APerfect10]

Boot back into safe mode, completely uninstall PokerAce Hud and then reinstall (while in safe mode) and hopefully that resolves the issue. Make sure that your main PokerAce Hud directory is removed prior to reinstalling. You may need to manually do this...

Tutorial: How to Manually Uninstall PokerAce Hud

Best regards,

Derek

[reef]

I have this same problem. Running the latest PAhud and latest PT2. Is this still the recommended solution?

FWIW I just recently had to go to the c:\program files\poker tracker v2 folder and rename the file ptrack.mdb to ptrack_bad.mdb and then rename ptrack_backup.mdb to ptrack.mdb

[WhiteRider]

If you're having the same problem then please follow the same steps.
Changes to your database shouldn't make any difference as long as they were done while PT2 and PAH were not running.