Pokerstars France problem

[steelerian]

Hi,

Pokerstars France did a software update yesterday, and since the update I cannot seem to find any stats in my PT3.

Then hands seem to be importing ok, but when I search in my TEXAS HOLDEM tab I cannot find my username in there. Also, no HUD stats are showing up at the tables.

Even when I manually request tournament history from the .FR client and then import them that way, nothing is showing up.

Do you have any ideas? Has anyone else had this problem?

Thanks
Ian

[steelerian]

Since my OP above, I have installed the latest Beta version - v3.11.8.

Ive also been investigating further. Here is what I have found so far;

- I have my database set so that my default player name is my Pokerstars.COM name. All games/hands for the .COM name are being imported, no problem
- If I then search for my Pokerstars.FR name, the database shows all games played by my .FR name
- However, with my .FR name still showing, if I then go to the "Tournaments" tab, the 3 games I played yesterday (2012/01/14) show as lasting only 1 minute each, and it does now show any hands in the tournament hands window at the bottom of that tab.
- If, with my .FR name still showing, I then filter to show only games played on 2012/01/14, correctly it shows me only the 3 games that I played, but again no hands in either the "Hands" tab, or in the "tournament hands" window in the "Tournaments" tab.
- If I then clear all filters, go back to my .COM name, then reselect the filters for 20/01/14, and try to search for my .FR name, it doesnt find anything.

For an added experiment I have just played about 40 hands of cash games.
- hands imported correctly
- HUD worked ok

So, I am completely lost as to what is happening.

I will be playing another tournament session later today so will report back if problems still persist.

[WhiteRider]

If you have a problem with your next tournament please attach the hand history file to a Support Ticket so that we can investigate.

[steelerian]

All appears to be ok now since I downloaded the new beta version.

Thanks anyway.

[steelerian]

Spam

what?

[kraada]

It was spam - I've removed his post (and edited the spam out of your quote box for obvious reasons).