Please make certain you are using our latest beta version - 3.11.11 - as 3.10 will not function with PokerStars at this time. You can get 3.11.11 from our download page. Just download and run the 3.11.11 installer when PT3 and PokerStars is closed and when you restart PT3 you will be on the new version and it should work properly for you.