PT4 freezing after

[kebaird89]

My poker tracker is freezing every time after I click stop getting hands. I stopped while playing to see why my tournaments weren't processing, and then the program completely freezes. There always seems to be a problem, I am using the stable version 4.04. Anyone else having a similar problem?

[kebaird89]

the hand histories are sitting in my folder, but no updates are going

06:01:50 pm: PartyGaming: Loading hand history file: D:\Programs\WPT\WPTPoker\HandHistory\krobbertine\20121108\Gårdby.txt
06:01:50 pm: PartyGaming: Loading hand history file: D:\Programs\WPT\WPTPoker\HandHistory\krobbertine\20121108\Turbo #2532768.txt
06:01:50 pm: PartyGaming: Loading hand history file: D:\Programs\WPT\WPTPoker\HandHistory\krobbertine\20121108\Turbo #2532799.txt

the only thing being displayed. No hands are being uploaded

[kraada]

Please upgrade to our latest PT4 beta for WPT support - you can find 4.05.5 available on our download page.

[kebaird89]

Should I uninstall the old pokertracker or is this done automatically?

[kebaird89]

just installed it, now, when I click get hands while playing, it shows


06:40:29 pm: PartyGaming: Loading hand history file: D:\Programs\WPT\WPTPoker\HandHistory\krobbertine\20121108\Gårdby.txt
06:40:29 pm: PartyGaming: Loading hand history file: D:\Programs\WPT\WPTPoker\HandHistory\krobbertine\20121108\Turbo #2532768.txt
06:40:29 pm: PartyGaming: Loading hand history file: D:\Programs\WPT\WPTPoker\HandHistory\krobbertine\20121108\Turbo #2532799.txt

but not recording any of the hands. And it freezes still.

[kraada]

Just run the installer for the new version while PokerTracker and your poker sites are closed and it will update everything to the newest version for you - no uninstalling is necessary.

[kebaird89]

any helpful ideas?

[kraada]

. . . did you not see my last post, or did things not work for you after updating?

[kebaird89]

Yes I installed the newest beta and the problem still exists, I've sent in a support ticket along with the logs already.

[kraada]

Ok thanks, we'll look into it and get back to you via your ticket then.