Hands Imported, no tournament in report

Questions and discussion about PokerTracker 4 for Windows

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Hands Imported, no tournament in report

Postby Donk40 » Sat Nov 17, 2012 4:04 am

Hi,
I just played a bunch of HU SNGs and when I checked my stats in the report
one of them didn't appear although the hands were imported.
How to fix it?

Thanks.
Donk40
 
Posts: 13
Joined: Tue Jul 13, 2010 8:43 am

Re: Hands Imported, no tournament in report

Postby Donk40 » Sat Nov 17, 2012 4:31 am

If I finish a tournament, click "stop importing hands" and refresh the stat page, then the last
tournament I played is included. But it doesn't include previous ones.
Donk40
 
Posts: 13
Joined: Tue Jul 13, 2010 8:43 am

Re: Hands Imported, no tournament in report

Postby WhiteRider » Sat Nov 17, 2012 6:34 am

Does it only show one tournament in the reports? That's pretty odd - check that you don't have any filters enabled in the sidebar, and that you have the correct screenname selected in the Player List.

Can you post a screenshot of what you're seeing? That might give us a clue what is going on.
WhiteRider
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Re: Hands Imported, no tournament in report

Postby Donk40 » Sat Nov 17, 2012 10:48 am

WhiteRider wrote:Does it only show one tournament in the reports? That's pretty odd - check that you don't have any filters enabled in the sidebar, and that you have the correct screenname selected in the Player List.

Can you post a screenshot of what you're seeing? That might give us a clue what is going on.



All the tournaments are listed but one, but the hands are imported.
Donk40
 
Posts: 13
Joined: Tue Jul 13, 2010 8:43 am

Re: Hands Imported, no tournament in report

Postby Donk40 » Sat Nov 17, 2012 11:27 pm

"UPDATE"
For some reason PT4 keeps skipping a few tournaments while tracking the hands a giving a HUD.
Donk40
 
Posts: 13
Joined: Tue Jul 13, 2010 8:43 am

Re: Hands Imported, no tournament in report

Postby WhiteRider » Sun Nov 18, 2012 6:27 am

Please attach the hand history files (and summary files if your site writes them) for a couple of these tournaments which don't display to a Support Ticket so that we can check them out.
Please also attach a screenshot to your ticket so that we can see the problem.
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