Error message.

[pkrjkr]

Hi.

I am super paranoid about PC security anyway. But i have just given my PC to a PC repairs shop and when i got it back i cant log into PT4 and i a getting this message.

I am freaking out as i have never had a problem with PT4 in this way. any help would be great.

Thank you!

[kraada]

That message implies that PostgreSQL is not running. Click Start, type services.msc and click on it when it appears. Do you see PostgreSQL in the list? If so can you start it?

[pkrjkr]

When i press start i get this message...


i only want to log on to export all my HH and notes to start on a fresh PC.

[kraada]

Is PostgreSQL still installed on your machine?

[pkrjkr]

Yes. i see it in the list but wont start. i also cant update it due to "login" info is incorrect

[kraada]

Make sure the Secondary Logon service is running (in services.msc) and set to run automatically.

If that doesn't do it, easiest is to follow our uninstall/reinstall guide; just don't delete the Data folder. Do delete the Postgres service user though via the command prompt. You can find the guide (for a few different revisions) here -- just use the one that matches your version.

[pkrjkr]

Following the uninstall / manually install guide and on install my password doesn't work again!! and this says... how can it say that??

[pkrjkr]

this is the setup part before i enter dbpass and see the message above

[kraada]

Follow the part of the reinstall guide called "Deleting the PostgreSQL Service Account" -- here's a direct link. Then any password you use will be accepted, but we recommend using our default -- dbpass.

[pkrjkr]

This has not worked. at the end after following all the steps i cant see the postgress.exe in my task manager and i also still cant open PT4.