Questions and discussion about PokerTracker 4 for Windows
Moderators: WhiteRider, kraada, Flag_Hippo, morny, Moderators
by GirlAlex » Tue Sep 09, 2014 2:32 pm
I am missing quite a few zoom hands in my database. Today (for example) i wanted to mark a hand for review but it never showed up in the history. I had to request my last hour of hands from Pokerstars in order to get it in my database to review later. I am using version 4.11.11 windows
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GirlAlex
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by kraada » Tue Sep 09, 2014 3:13 pm
Were there any errors report in the View Import Status area?
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kraada
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by GirlAlex » Tue Sep 09, 2014 7:09 pm
There is only one error - "unrecognized game type: (line 2)
I asked PS to send me my last 200 hands... when I imported them it said 97 were new and 103 duplicates
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GirlAlex
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by kraada » Wed Sep 10, 2014 7:41 am
Please send us the original hand history via our
support system and we'll take a look.
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by jdhalford » Tue Sep 16, 2014 12:22 pm
Any update in this issue? All of my stats/results for Zoom poker show up but not a single hand history is in the database . . . please help
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jdhalford
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by kraada » Tue Sep 16, 2014 12:32 pm
We do not yet have an original hand history for this issue; if you have one that causes problems, please send it to us as instructed above.
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kraada
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