Hand history not showing up in Poker Tracker

[degea15]

I am playing on 888poker and using PokerTracker. However hand history stopped showing up in poker tracker. I can look at it directly using widget in 888poker but they won't show up in pokertracker UI. I checked there are no errors while importing and also I have correct value set i.e cash games. Any idea what's going on?

[kraada]

Please restart PT4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder.