new version

Questions and discussion about PokerTracker 4 for Windows

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new version

Postby puchium » Fri Nov 14, 2014 1:52 pm

it's laggy, HUD doesn't work. I click stop getting hands and literally takes 2m when it used to be ready in 20s or so AND NO HUD???
puchium
 
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Re: new version

Postby puchium » Fri Nov 14, 2014 1:57 pm

the entire program is laggy... loading hands on results tabs taking longer than usual, it's really frustrating, why does it take 3m to load a graph of 14k hands damnnnnn wtf is wrong with this?
puchium
 
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Re: new version

Postby puchium » Fri Nov 14, 2014 1:58 pm

it says auto import stopped and i'm trying to close PT4 and still says that I have to wait for import to stop... GG when you trying to work but can't ty.
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Re: new version

Postby puchium » Fri Nov 14, 2014 2:16 pm

?
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Re: new version

Postby kraada » Fri Nov 14, 2014 3:12 pm

Please restart PT4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder.
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Re: new version

Postby puchium » Fri Nov 14, 2014 5:28 pm

under what do I send it? ... the main problem is the program is really laggy I can't even see my stats only the graph.
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Re: new version

Postby kraada » Fri Nov 14, 2014 5:43 pm

Bug Reports is fine - really, it's better to send a ticket under the wrong category than not send one at all - we'll recategorize internally if it's appropriate.
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Re: new version

Postby puchium » Fri Nov 14, 2014 7:13 pm

it's a database problem it seems... created a new one and no problems
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Re: new version

Postby kraada » Sat Nov 15, 2014 10:58 am

Thanks for following up. You should be able to export the hands from the old database and import them into the new one and have everything work then.
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