Expresso-myCbuy-in=My CFee

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Expresso-myCbuy-in=My CFee

Postby shundo » Tue May 19, 2015 6:21 am

Hi,
As you can see on pics my Cbuy-in = my Cfee on Expresso 3handed games on Winamax that is not normal.
You could also see that my Cnet adjusted is completely false, if i click on the most loosing line in cnet adjusted i get completely others results...
Is there some thing i missed filtering Expresso or what else ? thanks
Attachments
pt4 issue .jpg
graphs.jpg
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Re: Expresso-myCbuy-in=My CFee

Postby kraada » Tue May 19, 2015 8:56 am

It looks like you've customized that report some - if you restore it to the default statistics do you still see this discrepancy?
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Re: Expresso-myCbuy-in=My CFee

Postby shundo » Tue May 19, 2015 10:13 am

Thanks for answering, unfortunately yes it is the same, i clear all filters and restore default in all reports, the problem is my C Fee = My C buy-in as you can see on this new screenshot, just add my cfee and cbuy-in
Attachments
expresso issue.JPG
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Re: Expresso-myCbuy-in=My CFee

Postby kraada » Tue May 19, 2015 12:30 pm

You can edit the fees for the tournament by clicking Edit Tournament Results on the right hand side and updating the fee amount for the tournaments to the proper values.
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Re: Expresso-myCbuy-in=My CFee

Postby shundo » Tue May 19, 2015 12:50 pm

yes it seems to be the problem, when i edit the tournament it seems that PT4 track the tournament with buy-in 0€ and fee to the amount of the buy-in, how can fix them for all same buy-in tournament ? as you suggest i can edit one tournament at a time, i do almost 200+ tournaments a day how to solve this ? thanks
Attachments
fees.JPG
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Re: Expresso-myCbuy-in=My CFee

Postby kraada » Tue May 19, 2015 12:54 pm

Please send us a hand history and tournament summary that is not detecting properly via our support system and we'll look into why this isn't detecting properly.
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Re: Expresso-myCbuy-in=My CFee

Postby superarne » Sat Oct 03, 2015 7:17 am

any update on this? I am experiencing the same issue @ 5€ level expresso
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Re: Expresso-myCbuy-in=My CFee

Postby Flag_Hippo » Sat Oct 03, 2015 7:31 am

There was an issue with the information provided by Winamax in the hand history files. If you can attach a new sample of hands to a Support Ticket along with a link to this thread we can check to see if anything has changed regarding this.
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