Hand grabber only catching 98% of hands

Support for the Ignition, Bovada and Bodog Hand Grabber

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Hand grabber only catching 98% of hands

Postby Seth May » Thu Jun 04, 2020 11:45 am

I'm having trouble with PT4 picking up EVERY hand while playing zone it grabs like 98% but then misses a few. It is throwing off my results dramatically I'm wirting this now after looking for a hand to tag for review and it is nowere to be found in the hand history log. Please help I tried to make a support ticket but closed it after i thought the problem resolved itself. I was wondering if anyone has the same problem and if so how to fix it.
Seth May
 
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Joined: Tue May 05, 2020 5:05 pm

Re: Hand grabber only catching 98% of hands

Postby Flag_Hippo » Fri Jun 05, 2020 6:44 am

A technician replied you in your existing ticket on 28th May. While tickets will automatically close after 5 days without a response you can still reply to it again at anytime to reopen it. You can also view/reply to your Support Tickets at any time by signing into your PokerTracker.com account and visiting your My Account -> My Support Tickets page.
Flag_Hippo
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