How can I import Tournament Summaries on ACR?

Questions and discussion about PokerTracker 4 for Windows

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How can I import Tournament Summaries on ACR?

Postby elemeno0pee » Fri Jul 24, 2020 11:10 am

ACR added tournament summaries a couple days ago. The Tournament Summary settings in PT4 seem fairly universal so I'm not sure how to get them imported. I tried manually adding the files with "import from disk" and I added the directory to the WPN directories config but no luck from either attempt. Is this something PT4 will need to manually add support for or am I doing something wrong? Thanks!
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Re: How can I import Tournament Summaries on ACR?

Postby Flag_Hippo » Fri Jul 24, 2020 1:25 pm

These are new files so please zip/compress your sample of hand histories and tournament summaries and attach them to a Support Ticket.
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Re: How can I import Tournament Summaries on ACR?

Postby WhiteRider » Sat Jul 25, 2020 3:46 am

We are working on adding support for the new WPN tournament summaries and I expect a PT4 update within a week or two.
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Re: How can I import Tournament Summaries on ACR?

Postby elemeno0pee » Sat Jul 25, 2020 12:15 pm

WhiteRider wrote:We are working on adding support for the new WPN tournament summaries and I expect a PT4 update within a week or two.


Thanks guys!
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Re: How can I import Tournament Summaries on ACR?

Postby mysticriver5 » Sat Aug 01, 2020 12:54 am

Any update on this? :(
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Re: How can I import Tournament Summaries on ACR?

Postby Flag_Hippo » Sat Aug 01, 2020 6:22 am

An update is planned for the coming week. Open a Support Ticket to get notified when it's available.
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Re: How can I import Tournament Summaries on ACR?

Postby dirty moose » Tue Aug 04, 2020 5:03 pm

Summaries sort of import. I get results with the import but not the buy in amount. I'm assuming this is an ACR problem?
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Re: How can I import Tournament Summaries on ACR?

Postby Flag_Hippo » Wed Aug 05, 2020 4:36 am

If you are seeing any problems with tournaments played after updating please attach the full original hand history and tournament summary files to a Support Ticket so that we can see what is wrong.
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Re: How can I import Tournament Summaries on ACR?

Postby kasspav » Mon Aug 10, 2020 2:13 pm

dirty moose wrote:Summaries sort of import. I get results with the import but not the buy in amount. I'm assuming this is an ACR problem?

I'm having the same issue with both PT4 and HM3...
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Re: How can I import Tournament Summaries on ACR?

Postby Flag_Hippo » Tue Aug 11, 2020 6:36 am

kasspav wrote:I'm having the same issue with both PT4 and HM3...

As I've already mentioned if you are seeing any problems with tournaments played after updating please attach the full original hand history and tournament summary files to a Support Ticket. Thank you.
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